PPRO incident
[External] Bancontact | | Resolved Partial Service Degradation
Resolved after 1 hour 55 minutes, affecting Bancontact, on October 13, 2026.
The external service provider/partner has confirmed a full resolution regarding the recent service degradation. Operations have returned to normal performance parameters. Please consult our official service announcement emails for further information.
Affected components
Update timeline
- investigating Oct 13, 2026, 04:26 PM UTC
The PPRO monitoring system has identified a Partial Service Degradation affecting Bancontact. Our internal engineering team is currently investigating the root cause to ensure a swift resolution. Please refer to our official service announcement emails for further details.
- identified Oct 13, 2026, 04:54 PM UTC
This issue has been confirmed as a service degradation at the provider/partner level. We remain in close contact with their technical support team and are currently awaiting their schedule for resolution.
- monitoring Oct 13, 2026, 06:01 PM UTC
The service provider/partner has reportedly resolved the issue. We are currently monitoring the recovery of Bancontact extensively to ensure that performance remains stable before we formally conclude this incident.
- resolved Oct 13, 2026, 06:22 PM UTC
The external service provider/partner has confirmed a full resolution regarding the recent service degradation. Operations have returned to normal performance parameters. Please consult our official service announcement emails for further information.
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