PPRO incident

[External] eps | Erste Bank, Raiffeisen Banking, HYPO Upper Austria, Volkskreditbank AG, Posojilnica Bank | Resolved Partial Service Degradation

Resolved after 3 hours 20 minutes, affecting eps, on October 10, 2026.

resolved Oct 11, 2026, 01:50 AM UTC

The external service provider/partner has confirmed a full resolution regarding the recent service degradation. Operations have returned to normal performance parameters. Please consult our official service announcement emails for further information.

Started
Oct 10, 2026, 10:30 PM UTC
Resolved
Oct 11, 2026, 01:50 AM UTC
Duration
3h 20m
Detected by Pingoru
Oct 10, 2026, 10:30 PM UTC

Affected components

eps

Update timeline

  1. investigating Oct 10, 2026, 10:30 PM UTC

    The PPRO monitoring system has identified a Partial Service Degradation affecting eps. Our internal engineering team is currently investigating the root cause to ensure a swift resolution. Please refer to our official service announcement emails for further details.

  2. identified Oct 10, 2026, 10:32 PM UTC

    This issue has been confirmed as a service degradation at the provider/partner level. We remain in close contact with their technical support team and are currently awaiting their schedule for resolution.

  3. resolved Oct 11, 2026, 01:50 AM UTC

    The external service provider/partner has confirmed a full resolution regarding the recent service degradation. Operations have returned to normal performance parameters. Please consult our official service announcement emails for further information.

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