PPRO incident
[External] eps | Erste Bank, Raiffeisen Banking, HYPO Upper Austria, Volkskreditbank AG, Posojilnica Bank | Resolved Partial Service Degradation
Resolved after 3 hours 20 minutes, affecting eps, on October 10, 2026.
The external service provider/partner has confirmed a full resolution regarding the recent service degradation. Operations have returned to normal performance parameters. Please consult our official service announcement emails for further information.
Affected components
Update timeline
- investigating Oct 10, 2026, 10:30 PM UTC
The PPRO monitoring system has identified a Partial Service Degradation affecting eps. Our internal engineering team is currently investigating the root cause to ensure a swift resolution. Please refer to our official service announcement emails for further details.
- identified Oct 10, 2026, 10:32 PM UTC
This issue has been confirmed as a service degradation at the provider/partner level. We remain in close contact with their technical support team and are currently awaiting their schedule for resolution.
- resolved Oct 11, 2026, 01:50 AM UTC
The external service provider/partner has confirmed a full resolution regarding the recent service degradation. Operations have returned to normal performance parameters. Please consult our official service announcement emails for further information.
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