Poly incident

Poly Lens - Site access

Major Resolved View vendor source →

Poly experienced a major incident on September 6, 2026 affecting Poly Lens, lasting 22h 36m. The incident has been resolved; the full update timeline is below.

Started
Sep 06, 2026, 12:27 PM UTC
Resolved
Sep 07, 2026, 11:03 AM UTC
Duration
22h 36m
Detected by Pingoru
Sep 06, 2026, 12:27 PM UTC

Affected components

Poly Lens

Update timeline

  1. investigating Sep 06, 2026, 12:27 PM UTC

    We are currently investigating this issue.

  2. investigating Sep 07, 2026, 12:53 AM UTC

    We are continuing to investigate this issue.

  3. identified Sep 07, 2026, 09:38 AM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Sep 07, 2026, 10:18 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Sep 07, 2026, 11:03 AM UTC

    This incident has been resolved.