Is Poly down?
Last checked 3m agoNo new incidents. 1 long-running issue listed below.
Poly is operational right now, apart from 1 long-running issue open since September 25, 2026. Last checked 3m ago.
Real-time Poly status, recent outages, and incident history: pulled directly from Poly's official status page at status.plcm.vc every 5 minutes. Pingoru tracks 11 Poly services and has captured 5 incidents in the last 90 days (97.83% uptime). Get email, Slack, Discord, or webhook alerts the moment Poly reports a new incident, free for 3 monitors, no credit card.
Recent outages & incidents
Past 90 days- Poly Lens
Timeline · 3 updates
- investigating · Sep 15, 2026, 01:27 PM UTC
We are currently investigating this issue.
- investigating · Sep 15, 2026, 09:24 PM UTC
A fix is in place and we are monitoring.
- resolved · Sep 16, 2026, 01:41 PM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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- Poly Lens
Timeline · 5 updates
- investigating · Sep 06, 2026, 12:27 PM UTC
We are currently investigating this issue.
- investigating · Sep 07, 2026, 12:53 AM UTC
We are continuing to investigate this issue.
- identified · Sep 07, 2026, 09:38 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring · Sep 07, 2026, 10:18 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved · Sep 07, 2026, 11:03 AM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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- Poly Lens
Timeline · 5 updates
- investigating · Sep 03, 2026, 12:58 PM UTC
We are currently investigating this issue.
- identified · Sep 03, 2026, 05:34 PM UTC
The issue is isolated to customers with Poly+ Enterprise Licenses (those with Analyze, Elite, or Pro for Rooms should be unaffected by this issue).
- identified · Sep 03, 2026, 05:34 PM UTC
We are continuing to work on a fix for this issue.
- monitoring · Sep 03, 2026, 05:47 PM UTC
A fix has been implemented, and we are actively monitoring the results. Affected customers may need to wait up to one hour before they see the change in behavior and full restoration of the licensed functionality.
- resolved · Sep 03, 2026, 09:19 PM UTC
The issue has been resolved.
Latest: The issue has been resolved.
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- Poly Lens
Timeline · 4 updates
- investigating · Aug 19, 2026, 05:04 PM UTC
We are currently investigating this issue.
- identified · Aug 19, 2026, 09:04 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring · Aug 19, 2026, 10:04 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved · Aug 20, 2026, 04:57 PM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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See the full Poly outage history
1 more incident in the last 90 days, plus the full multi-year archive of per-service events and update timelines.
Browse Poly outage history →Or sign up free to get alerts when Poly breaks · 10 free monitors · No credit card
Incident record
Since April 2026 · Statuspage by Atlassian · 11 components checked every 5 minutesThe longest incident in the last year, Calendar integrations may have stale calendar information for some rooms. on March 2, 2026, ran for 50 days. 10 maintenance windows announced in the same period.
Most affected components, last 12 months
- Poly Lens19
- RealConnect Tenant Report2
- APAC1
- Calling1
- EMEA1
Latest incidents
- Voice Devices Appearing Offline
We are investigating reports from customers whose phones are appearing offline and are working to better understand the scope and cause. At this time, there is…
- Poly LENS - site access & inventory display
We are currently investigating this issue.
- Poly Lens - Site access
We are currently investigating this issue.
- Voice Devices Appearing Offline OngoingStarted Sep 25, 2026, 07:51 PM UTC · ● 36d 21h
- Started Sep 15, 2026, 01:27 PM UTC · Resolved Sep 16, 2026, 01:41 PM UTC · 1d
- Poly Lens - Site access ResolvedStarted Sep 06, 2026, 12:27 PM UTC · Resolved Sep 07, 2026, 11:03 AM UTC · 22h 36m
- Poly Lens: Licensing issue ResolvedStarted Sep 03, 2026, 12:58 PM UTC · Resolved Sep 03, 2026, 09:19 PM UTC · 8h 21m
- Started Aug 19, 2026, 05:04 PM UTC · Resolved Aug 20, 2026, 04:57 PM UTC · 23h 52m