Poly experienced a major incident on September 3, 2026 affecting Poly Lens, lasting 8h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Poly Lens
Update timeline
- investigating Sep 03, 2026, 12:58 PM UTC
We are currently investigating this issue.
- identified Sep 03, 2026, 05:34 PM UTC
The issue is isolated to customers with Poly+ Enterprise Licenses (those with Analyze, Elite, or Pro for Rooms should be unaffected by this issue).
- identified Sep 03, 2026, 05:34 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Sep 03, 2026, 05:47 PM UTC
A fix has been implemented, and we are actively monitoring the results. Affected customers may need to wait up to one hour before they see the change in behavior and full restoration of the licensed functionality.
- resolved Sep 03, 2026, 09:19 PM UTC
The issue has been resolved.