Poll Everywhere incident
pe.app serving 500 "internal server error" pages
Resolved after 20 minutes, affecting pe.app, on January 30, 2026.
An underlying defect in the latest version of the framework we use – Ruby on Rails – led to a temporary failure during a routine update. We are working to get the fix merged in Ruby on Rails to resolve the defect in the long term.
Affected components
Update timeline
- investigating Jan 30, 2026, 07:01 AM UTC
We're investigating a situation where pe.app is serving pages that indicate a 500 internal server error has occurred.
- resolved Jan 30, 2026, 07:05 AM UTC
We've resolved the issue, and the outage has been resolved. Please contact [email protected] if you continue to encounter any errors or defects.
- postmortem Jan 30, 2026, 07:29 AM UTC
An underlying defect in the latest version of the framework we use – Ruby on Rails – led to a temporary failure during a routine update. We are working to get the fix merged in Ruby on Rails to resolve the defect in the long term.
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