Poll Everywhere incident

Keynote 15 is not currently supported

Resolved after 6 hours 48 minutes, affecting Apps and integrations, on February 9, 2026.

postmortem Feb 23, 2026, 06:36 PM UTC

Keynote Creator Studio changed the bundle ID for Keynote, removing a reference to the legacy iWork suite. Mac Presenter version 4.0.1 has been released and is available via the in-app “Check for Updates” menu and via our website, which will support Keynote 14 and Keynote 15.1 \(in Keynote Creator Studio\). See: [https://www.polleverywhere.com/app/powerpoint/mac](https://www.polleverywhere.com/app/powerpoint/mac)

Started
Feb 09, 2026, 04:42 PM UTC
Resolved
Feb 09, 2026, 11:30 PM UTC
Duration
6h 48m
Detected by Pingoru
Feb 09, 2026, 04:42 PM UTC

Affected components

Apps and integrations

Update timeline

  1. identified Feb 09, 2026, 04:42 PM UTC

    There is an incompatibility with Keynote 15 and the Poll Everywhere app. Currently, the Mac Presenter version of Poll Everywhere for Mac does not support Keynote 15, which was released with Apple Creator Studio. If you use Poll Everywhere, please note that if you install Keynote 15, you will not be able to use Poll Everywhere until we publish a software update. As a workaround, please postpone updating to Keynote 15 or using the Apple Creator Studio version of Keynote.

  2. resolved Feb 09, 2026, 11:30 PM UTC

    We have updated the guidance and error messaging for using the Poll Everywhere Mac Presenter App with Keynote. You can find more information here: https://support.polleverywhere.com/hc/en-us/articles/46464006721307-Keynote-system-requirements-for-Poll-Everywhere

  3. postmortem Feb 23, 2026, 06:36 PM UTC

    Keynote Creator Studio changed the bundle ID for Keynote, removing a reference to the legacy iWork suite. Mac Presenter version 4.0.1 has been released and is available via the in-app “Check for Updates” menu and via our website, which will support Keynote 14 and Keynote 15.1 \(in Keynote Creator Studio\). See: [https://www.polleverywhere.com/app/powerpoint/mac](https://www.polleverywhere.com/app/powerpoint/mac)

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