Podium incident
Lag with conversation list updating in the Inbox
Minor
Resolved after 3 hours 58 minutes, affecting Messaging, on August 21, 2026.
We're seeing the lag starting to decline and return to normal. We'll continue to monitor to ensure we are fully functional
Affected components
Messaging
Update timeline
- investigating Aug 21, 2026, 04:26 PM UTC
We're seeing 15-30 minute lag spikes with conversation lists updating in the inbox. We've got our engineering team working on resolving this lag and will provide an update as soon as possible
- monitoring Aug 21, 2026, 05:58 PM UTC
We're seeing the lag starting to decline and return to normal. We'll continue to monitor to ensure we are fully functional
- resolved Aug 21, 2026, 08:24 PM UTC
There should no longer be any delay with the inbox and conversation list
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