Podium incident
Calls intermittently going straight to Voicemail and disconnecting
Resolved after 41 days 5 hours, affecting Overall and Automations and 1 more, on March 25, 2026.
We’ve implemented a series of fixes that address most scenarios where phone calls were going straight to voicemail. Phones should now be operating normally, and we’re continuing to investigate and resolve the remaining edge cases.
Affected components
Update timeline
- identified Mar 25, 2026, 04:18 PM UTC
We have identified an issue causing calls going straight to voicemail intermittently and disconnecting and we are working on getting the issue fixed.
- monitoring Mar 26, 2026, 11:53 PM UTC
We’ve implemented a series of fixes that address most scenarios where phone calls were going straight to voicemail. Phones should now be operating normally, and we’re continuing to investigate and resolve the remaining edge cases.
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