Podium incident
Investigating Issues with Public API Webhook Delivery
Minor
Resolved after 17 hours 28 minutes, affecting Public API, on July 1, 2026.
We implemented a fix, the backlog is clearing, and we are currently monitoring the result
Affected components
Public API
Update timeline
- identified Jul 01, 2026, 06:05 AM UTC
We're investigating elevated reports of message.receive and message.sent webhooks from the Public API not firing as expected. Our engineering team is actively investigating the issue and will provide updates as more information becomes available.
- monitoring Jul 01, 2026, 11:22 AM UTC
We implemented a fix, the backlog is clearing, and we are currently monitoring the result
- resolved Jul 01, 2026, 11:34 PM UTC
This incident has been resolved.
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