Podium incident

Voice AI transfers will occasionally drop the call and send straight to Voicemail

Minor

Resolved after 48 minutes, affecting Phones, on June 11, 2026.

investigating Jun 11, 2026, 03:21 PM UTC

When our Voice AI agent attempts to transfer to another person or call group, we're seeing the call occasionally drop and send the caller straight to Voicemail. We're actively investigating this issue and working on a fix.

Started: Jun 11, 2026, 03:21 PM UTC
Resolved: Jun 11, 2026, 04:10 PM UTC
Duration: 48m
Detected by Pingoru: Jun 11, 2026, 03:21 PM UTC

Affected components

Phones

Update timeline

investigating Jun 11, 2026, 03:21 PM UTC

When our Voice AI agent attempts to transfer to another person or call group, we're seeing the call occasionally drop and send the caller straight to Voicemail. We're actively investigating this issue and working on a fix.
resolved Jun 11, 2026, 04:10 PM UTC

This incident has been resolved.

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