Podium incident
Contact names aren't appearing properly
Resolved after 2 days 20 hours, affecting Overall and Contacts, on April 24, 2026.
We have found and resolved the root cause of contact names not saving. We discovered other contact changes may also not have saved, like Status changes. We're continuing to investigate the scope of this incident and any other downstream effects caused by it.
Affected components
Update timeline
- investigating Apr 24, 2026, 07:06 PM UTC
Throughout the app, a contact's name is appearing inconsistently or not appearing at all. We're actively investigating the issue to find a fix
- monitoring Apr 24, 2026, 08:54 PM UTC
We have found and resolved the root cause of contact names not saving. We discovered other contact changes may also not have saved, like Status changes. We're continuing to investigate the scope of this incident and any other downstream effects caused by it.
- resolved Apr 27, 2026, 03:28 PM UTC
We're marking this incident as resolved. We appreciate your patience.
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