Podium incident

AI Agent for Medspa EMR customers not booking events

Minor

Resolved after 15 hours 7 minutes, affecting Overall and AI Employee, on April 22, 2026.

identified Apr 22, 2026, 10:59 PM UTC

A fix is currently being investigated.

Started
Apr 22, 2026, 10:12 PM UTC
Resolved
Apr 23, 2026, 01:20 PM UTC
Duration
15h 7m
Detected by Pingoru
Apr 22, 2026, 10:12 PM UTC

Affected components

OverallAI Employee

Update timeline

  1. identified Apr 22, 2026, 10:12 PM UTC

    For Medspa EMR customers using our playbooks agent, the agent is currently unable to book events. The agent is able to take all other actions. Engineering is currently investigating a fix.

  2. identified Apr 22, 2026, 10:59 PM UTC

    A fix is currently being investigated.

  3. resolved Apr 23, 2026, 01:20 PM UTC

    This incident has been resolved.

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