Resolved after 2 hours 34 minutes, on September 3, 2026.
We're seeing inbound and outbound calls succeed again at a normal rate. We're actively monitoring and keeping a close eye on our threshold levels for the next 30 minutes to ensure we're in a good spot again.
Update timeline
- investigating Sep 03, 2026, 03:15 PM UTC
We're aware inbound and outbound calls are failing to connect. We've got all hands on deck to resolve this issue as quickly as possible and will provide an update soon..
- investigating Sep 03, 2026, 03:34 PM UTC
We have a leading theory into what is causing inbound and outbound calls to fail for some users. We've got parallel workflows to validate and alleviate this issue and will provide further updates soon.
- monitoring Sep 03, 2026, 03:44 PM UTC
We're seeing inbound and outbound calls succeed again at a normal rate. We're actively monitoring and keeping a close eye on our threshold levels for the next 30 minutes to ensure we're in a good spot again.
- resolved Sep 03, 2026, 05:50 PM UTC
This incident has been resolved..
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