Podium incident

Secure messaging links failing to send

Minor

Resolved after 4 minutes, affecting Messaging, on September 30, 2026.

resolved Sep 30, 2026, 03:58 PM UTC

We implemented a fix and were able to test and confirm that the links are sending out automatically again. This is now resolved!

Started: Sep 30, 2026, 03:53 PM UTC
Resolved: Sep 30, 2026, 03:58 PM UTC
Duration: 4m
Detected by Pingoru: Sep 30, 2026, 03:53 PM UTC

Affected components

Messaging

Update timeline

identified Sep 30, 2026, 03:53 PM UTC

We have gotten reports and confirmed an issue with Secure messaging links failing to send to contacts automatically when an Outbound message is sent in a secure messaging window. We have identified the cause and we are working on a fix.
resolved Sep 30, 2026, 03:58 PM UTC

We implemented a fix and were able to test and confirm that the links are sending out automatically again. This is now resolved!

Your product runs on more than Podium

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.