Resolved after 19 hours 41 minutes, affecting Web and API, on October 28, 2024.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Oct 28, 2024, 07:40 PM UTC
Engineering team is currently investigating.
- investigating Oct 28, 2024, 08:14 PM UTC
We are continuing to investigate this issue.
- investigating Oct 28, 2024, 09:15 PM UTC
We are continuing to investigate. Another update will be posted around midnight Eastern Daylight Time.
- investigating Oct 29, 2024, 02:17 AM UTC
We are continuing to investigate this issue.
- investigating Oct 29, 2024, 05:21 AM UTC
We are continuing to investigate this issue.
- identified Oct 29, 2024, 08:13 AM UTC
Our team has thoroughly investigated and identified the root cause of the issues. We are actively working on a resolution with a dedicated team focused on implementing and testing the necessary fixes. Our priority is to restore full functionality as soon as possible. Thank you for your patience as we work to resolve this issue.
- identified Oct 29, 2024, 11:55 AM UTC
We are validating the fix, an update will rolled out shortly.
- monitoring Oct 29, 2024, 12:57 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 29, 2024, 03:21 PM UTC
This incident has been resolved.
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