Resolved after 15 hours 58 minutes, affecting API, on May 9, 2025.
Delays have reduced significantly. However, we will continue monitoring the system for a couple more hours to ensure all operations are back to normal.
Affected components
Update timeline
- investigating May 09, 2025, 03:47 PM UTC
We are seeing delays in certain background operations like excel export, excel import, bulk calculations and cloning of apps. Our team is currently investigating the issue and we will update this page as soon as we know more.
- identified May 09, 2025, 03:52 PM UTC
We have identified the issue and are in the process of mitigating the cause for these delays.
- identified May 09, 2025, 04:51 PM UTC
We have applied a fix but it is taking a little longer to show effect. We continue monitoring the system and investigating more mitigation steps.
- identified May 09, 2025, 07:56 PM UTC
We have performed a couple more optimizations. The background and bulk operations are picking up speed again. We believe the delay should soon be over.
- monitoring May 09, 2025, 08:31 PM UTC
Our fix has started working and delays are reducing. We will continue monitoring the system to ensure the delays are completely resolved.
- monitoring May 09, 2025, 10:41 PM UTC
Delays have reduced significantly. However, we will continue monitoring the system for a couple more hours to ensure all operations are back to normal.
- resolved May 10, 2025, 07:46 AM UTC
This incident has been resolved.
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