Podio incident
Delays for background tasks - File imports/exports, calendar sync, and background cleanups
Resolved after 4 days 17 hours, affecting Web, on July 16, 2025.
We have completed steps to restore stability to the customer experience with background tasks. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know via support at Help Center: https://support.sharefile.com/s/
Affected components
Update timeline
- investigating Jul 16, 2025, 07:38 PM UTC
We are investigating customer reports of an issue impacting performance of certain background tasks like file imports/exports, calendar sync, and background cleanups. Users are likely to see delays in the affected operations. We will provide updates here with more details as soon as possible.
- identified Jul 17, 2025, 02:18 PM UTC
The issue has been identified and we are actively working on a resolution. We expect the experience to be back to normal shortly.
- monitoring Jul 18, 2025, 06:54 AM UTC
We are seeing better performance based on team efforts to resolve and are actively monitoring.
- resolved Jul 21, 2025, 01:21 PM UTC
We have completed steps to restore stability to the customer experience with background tasks. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know via support at Help Center: https://support.sharefile.com/s/
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