Resolved after 13 hours 11 minutes, affecting Web, on October 23, 2025.
We have completed steps to restore stability to the customer experience with Podio search. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know via support at Help Center: https://support.sharefile.com/s/
Affected components
Update timeline
- investigating Oct 23, 2025, 09:45 PM UTC
We are investigating customer reports of an issue impacting the performance of Podio search operations, causing search results and indexing to be delayed. We will provide updates here as soon as possible.
- identified Oct 23, 2025, 10:12 PM UTC
The issue has been identified, and we are actively working on a resolution. We expect the experience to be back to normal shortly.
- monitoring Oct 24, 2025, 10:42 AM UTC
We are seeing better performance of notifications based on team efforts to resolve, and are actively monitoring.
- resolved Oct 24, 2025, 10:57 AM UTC
We have completed steps to restore stability to the customer experience with Podio search. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know via support at Help Center: https://support.sharefile.com/s/
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