Resolved after 22 days 1 hour, affecting Plum application and KYC and 1 more, on April 16, 2026.
We are continuing to monitor for any further issues.
Affected components
Update timeline
- monitoring Apr 16, 2026, 08:14 AM UTC
We are currently investigating several issues affecting a small subset of users. These include: Some users are unable to see their Plum Interest Account/MMF (currently under monitoring). Some users may experience issues during onboarding verification. Some users are unable to complete sign-up due to not receiving OTP codes. Our team is actively working on identifying root causes and implementing fixes. We appreciate your patience and understanding.
- monitoring Apr 16, 2026, 08:15 AM UTC
We are continuing to monitor for any further issues.
- monitoring Apr 20, 2026, 08:13 AM UTC
We are continuing to monitor for any further issues.
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