Plum Fintech incident
Discrepancies in Displayed Investments Balance - UK
Resolved after 1 day 12 hours, affecting 📈 Investments, on January 20, 2025.
This incident has been resolved and the discrepancies are fixed. We're sorry for any inconvenience caused. Please be assured that your money is always safe with Plum.
Affected components
Update timeline
- investigating Jan 20, 2025, 07:43 PM UTC
We are aware that some users may notice discrepancies in their Investment balances. This is solely a display issue; your actual Investment balance remains accurate and unaffected. We’re currently investigating this and aim to resolve the issue as soon as possible. We're sorry for any inconvenience caused. Please be assured that your money is always safe with Plum.
- identified Jan 21, 2025, 09:44 AM UTC
The issue has been identified and a fix is being implemented. This is solely a display issue; your actual Investment balance remains accurate and unaffected. We're sorry for any inconvenience caused. Please be assured that your money is always safe with Plum.
- monitoring Jan 21, 2025, 03:12 PM UTC
A fix has been implemented and we are monitoring the results. This was solely a display issue; your actual Investment balance remains accurate and unaffected. We're sorry for any inconvenience caused. Please be assured that your money is always safe with Plum.
- resolved Jan 22, 2025, 08:25 AM UTC
This incident has been resolved and the discrepancies are fixed. We're sorry for any inconvenience caused. Please be assured that your money is always safe with Plum.
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