Resolved after 16 days 18 hours, affecting Plum application, on July 11, 2025.
We are continuing to monitor for any further issues.
Affected components
Update timeline
- investigating Jul 11, 2025, 03:44 PM UTC
We recently experienced a connectivity issue that was preventing some iOS users from logging into the app. A fix has been implemented and we are currently monitoring the situation to ensure everything is working as expected. Users can now log in using either the phone number or the email linked to their Plum account. We appreciate your patience and understanding. Rest assured, your money has remained safe throughout.
- monitoring Jul 12, 2025, 03:29 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jul 12, 2025, 03:31 PM UTC
We are continuing to monitor for any further issues.
- resolved Jul 28, 2025, 10:12 AM UTC
This incident has been resolved.
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