PloxHost incident

Support Email Migrations

Resolved after 4 hours 29 minutes, affecting Support Center, on March 23, 2025.

resolved Mar 24, 2025, 01:49 AM UTC

All emails should be working now. apologies if you have encountered issues submitting tickets.

Started
Mar 23, 2025, 09:19 PM UTC
Resolved
Mar 24, 2025, 01:49 AM UTC
Duration
4h 29m
Detected by Pingoru
Mar 23, 2025, 09:19 PM UTC

Affected components

Support Center

Update timeline

  1. identified Mar 23, 2025, 09:19 PM UTC

    We are working on migrating our emails to another provider. Once we get this fixed things should be back to normal.

  2. identified Mar 24, 2025, 12:23 AM UTC

    Most of our important support emails are now working as intended. We will post another update once all of our emails are back to normal

  3. resolved Mar 24, 2025, 01:49 AM UTC

    All emails should be working now. apologies if you have encountered issues submitting tickets.

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