Plivo incident
Delivery issue with outbound SMS to the US from certain 10DLC campaigns.
Resolved after 1 day 2 hours, affecting SMS API, on January 7, 2026.
We are currently investigating reports of delivery issues affecting a subset of 10DLC traffic. Impacted customers may observe messages marked as DELIVERED in logs, even though these messages may not have been successfully delivered to the handset. This issue has been escalated to our carrier partners, and we are awaiting an update on the routing path.
Affected components
Update timeline
- investigating Jan 07, 2026, 08:25 AM UTC
We are currently investigating reports of delivery issues affecting a subset of 10DLC traffic. Impacted customers may observe messages marked as DELIVERED in logs, even though these messages may not have been successfully delivered to the handset. This issue has been escalated to our carrier partners, and we are awaiting an update on the routing path.
- resolved Jan 08, 2026, 11:01 AM UTC
This incident has been resolved.
Your product runs on more than Plivo
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services