Plivo incident
Outbound call failures in India region for 160 series
Resolved after 4 hours 21 minutes, affecting PSTN Calls, on February 5, 2026.
We are observing outbound call failures in the India region. Calls originating from 160 Caller IDs are impacted. We are currently investigating.
Affected components
Update timeline
- investigating Feb 05, 2026, 08:39 AM UTC
Dear Valued Customer, We are observing outbound call failures in the India region. Calls originating from 160 Caller IDs are impacted. All other services are operating normally. Our engineers are actively working to resolve the issue and restore service.
- monitoring Feb 05, 2026, 09:31 AM UTC
The carrier has implemented a fix. Calls are working as expected. We are currently monitoring.
- identified Feb 05, 2026, 09:46 AM UTC
We are observing outbound call failures in the India region. Calls originating from 160 Caller IDs are impacted. We are currently investigating.
- resolved Feb 05, 2026, 01:01 PM UTC
This incident has been resolved.
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