Resolved after 27 minutes, affecting Recordings and CDR (Call Detail Records), on February 9, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
RecordingsCDR (Call Detail Records)
Update timeline
- investigating Feb 09, 2026, 12:25 PM UTC
Dear Valued Customer, We are observing failures to retrieve CDR and recordings. All other services are operating normally. Our engineers are actively working to resolve the issue and restore service. Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/hc/en-us
- monitoring Feb 09, 2026, 12:26 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 09, 2026, 12:52 PM UTC
This incident has been resolved.
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