PlayFab incident
A subset of catalog items created since October 21st have been unable to be redeemed
Resolved after 19 hours 49 minutes, affecting Economy (V2), on December 3, 2025.
**Incident Overview** Between October 21st, 2025, and December 3rd, 2025, users were unable to redeem a subset of marketplace purchases for catalog items created during this window. The incident was caused by a misconfiguration affecting a redemption processor that prevented a subset of newly created items from being available for redemption. The issue was resolved by fixing the misconfiguration. **Impact** Users were unable to redeem a subset \(3-4%\) of items that were created during the window. All purchases made during this period have been redeemable since the fix on December 3rd. **Action Items** To prevent similar incidents from happening again, we have taken the following actions: * Additional validation to avoid misconfigurations affecting the redemption processing system * Enhanced alerting for the redemption processor to improve detection of similar issues
Affected components
Update timeline
- identified Dec 03, 2025, 10:02 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Dec 04, 2025, 05:51 PM UTC
This incident has been resolved.
- postmortem Dec 18, 2025, 11:05 PM UTC
**Incident Overview** Between October 21st, 2025, and December 3rd, 2025, users were unable to redeem a subset of marketplace purchases for catalog items created during this window. The incident was caused by a misconfiguration affecting a redemption processor that prevented a subset of newly created items from being available for redemption. The issue was resolved by fixing the misconfiguration. **Impact** Users were unable to redeem a subset \(3-4%\) of items that were created during the window. All purchases made during this period have been redeemable since the fix on December 3rd. **Action Items** To prevent similar incidents from happening again, we have taken the following actions: * Additional validation to avoid misconfigurations affecting the redemption processing system * Enhanced alerting for the redemption processor to improve detection of similar issues
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