Lower/incorrect usage reported for Title Overview page dashboards

Update timeline

1. resolved Dec 23, 2025, 07:41 PM UTC

   Due to a misconfiguration, the PlayFab service was under-reporting operational data such as API volume by approximately 30%, which resulted in lower usage reported on the dashboards for the Title Overview page. There was no impact on data used for Daily Totals Reports. The issue has since been mitigated (the issue began on December 5 and was resolved on December 22).

2. postmortem Jan 06, 2026, 11:16 PM UTC

   Between December 5, 2025, 11:37 PST and December 22, 2025, 14:20 PST, some PlayFab customers experienced inaccurate metrics reporting for certain dashboards \(which were underreported by as much as 30%\). The issue was caused by an infrastructure misconfiguration. ### Impact Some PlayFab dashboards displayed inaccurate or incomplete data during this period. Metrics such as API call volumes, login counts, and cloudscript processing times were underreported by up to 30%. No customer gameplay or operational functionality was affected, but visibility into service activity and performance was temporarily reduced. ### Root Cause Analysis A component responsible for metrics reporting was misconfigured, leading to the data not being displayed in dashboards at full accuracy. ### Action Items * We updated our infrastructure to ensure metrics are always sent to the correct environment. * We improved monitoring to better detect and alert on unexpected drops in metrics volume.