PlayFab incident

Experimentation scorecard generation delayed

Resolved after 6 days 21 hours, affecting Experimentation, on January 13, 2026.

monitoring Jan 19, 2026, 04:31 AM UTC

A fix has been implemented for experiments created before January 13th, we will continue to validate and monitor health.

Started
Jan 13, 2026, 11:55 PM UTC
Resolved
Jan 20, 2026, 09:14 PM UTC
Duration
6d 21h
Detected by Pingoru
Jan 13, 2026, 11:55 PM UTC

Affected components

Experimentation

Update timeline

  1. identified Jan 13, 2026, 11:55 PM UTC

    We have identified an issue and are working on fixing an issue with delayed scorecard generation for existing PlayFab experiments. Experiments created on or after Jan 13th are working as expected.

  2. identified Jan 17, 2026, 12:37 AM UTC

    A mitigation is being implemented for experiments created before Jan 13th to display updated scorecard data in PlayFab.

  3. monitoring Jan 19, 2026, 04:31 AM UTC

    A fix has been implemented for experiments created before January 13th, we will continue to validate and monitor health.

  4. resolved Jan 20, 2026, 09:14 PM UTC

    This incident has been resolved.

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