PlayFab incident

Drop in availability for Client/LoginWith[Platform] APIs

Resolved on February 17, 2026.

postmortem Feb 24, 2026, 10:41 PM UTC

On February 17, 2026, between approximately 10:00 AM and 11:14 AM Pacific Time, some customers experienced increased failures when calling the Client/LoginWith\[Platform\] APIs. The issue was caused by a code regression that inadvertently removed a required validation check, leading to internal server errors. We mitigated the issue by rolling back the update. ### Impact During the impact window, customers experienced failed login attempts through the Client/LoginWith\[Platform\] APIs, with availability dropping to as low as 93%. ### Root Cause Analysis A recent code change removed a necessary null check, which caused certain requests for these APIs to fail. ### Action Items Rolled back the service update to immediately restore API availability. Deployed a hotfix to correct the code regression. Tests were also added to prevent this issue from recurring.

Started: Feb 17, 2026, 05:00 PM UTC
Resolved: Feb 17, 2026, 05:00 PM UTC
Duration: –
Detected by Pingoru: Feb 17, 2026, 05:00 PM UTC

Update timeline

resolved Feb 24, 2026, 09:55 PM UTC

We observed a spike in errors affecting all Client/LoginWith[Platform] APIs. This was caused by a production deployment that was reverted.
postmortem Feb 24, 2026, 10:41 PM UTC

On February 17, 2026, between approximately 10:00 AM and 11:14 AM Pacific Time, some customers experienced increased failures when calling the Client/LoginWith\[Platform\] APIs. The issue was caused by a code regression that inadvertently removed a required validation check, leading to internal server errors. We mitigated the issue by rolling back the update. ### Impact During the impact window, customers experienced failed login attempts through the Client/LoginWith\[Platform\] APIs, with availability dropping to as low as 93%. ### Root Cause Analysis A recent code change removed a necessary null check, which caused certain requests for these APIs to fail. ### Action Items Rolled back the service update to immediately restore API availability. Deployed a hotfix to correct the code regression. Tests were also added to prevent this issue from recurring.

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