Pitch Outage History
Pitch is up right nowPingoru has recorded 57 incidents for Pitch: 20 in the last 12 months and 2 in the last 90 days.
Incidents, newest first
Minor October 13, 2026 Degraded performance with Unsplash image search 35m
Started Oct 13, 2026, 03:35 PM UTC· resolved Oct 13, 2026, 04:10 PM UTC
- identified Oct 13, 2026, 03:35 PM UTC
Our monitors show degraded performance with the Unsplash 3rd-party service. Image searches and adding new images via Unsplash is flaky
- monitoring Oct 13, 2026, 04:00 PM UTC
Error rate and response times have normalized. We're continuing to monitor the situation.
- resolved Oct 13, 2026, 04:10 PM UTC
Our monitors show normal service behavior again.
Minor September 3, 2026 Intermittent issues with third-party provider Unsplash –
Started Sep 03, 2026, 11:13 AM UTC· resolved Sep 03, 2026, 11:13 AM UTC
- identified Sep 03, 2026, 11:11 AM UTC
The Unsplash integration is intermittently unavailable due to an outage affecting Unsplash’s servers. We’re monitoring the situation and will provide an update when service is restored to 100%.
- resolved Sep 03, 2026, 11:13 AM UTC
Unsplash appears healthy again.
Minor July 20, 2026 Giphy image search not available 1h 27m
Started Jul 20, 2026, 06:17 AM UTC· resolved Jul 20, 2026, 07:45 AM UTC
- investigating Jul 20, 2026, 06:16 AM UTC
Giphy.com is unavailable
- resolved Jul 20, 2026, 07:45 AM UTC
Giphy is back up and should be available from the media picker
Minor July 14, 2026 Unsplash random image search not available 6m
Started Jul 14, 2026, 02:44 PM UTC· resolved Jul 14, 2026, 02:51 PM UTC
- investigating Jul 14, 2026, 02:43 PM UTC
We are investigating an issue with Unsplash random image search
- resolved Jul 14, 2026, 02:51 PM UTC
The issue has been resolved
Minor June 25, 2026 App crashes when opening a presentation 1h 6m Web app, Desktop applications
Started Jun 25, 2026, 09:09 AM UTC· resolved Jun 25, 2026, 10:16 AM UTC
- investigating Jun 25, 2026, 09:07 AM UTC
Some users are experiencing app crashes when opening presentations. We're investigating the issue.
- monitoring Jun 25, 2026, 10:11 AM UTC
We've deployed a fix. To pick it up, please hard reload the web app or re-open the desktop app. Presentations should then open as expected. Note: in some cases, gradients applied yesterday might not display correctly and will need to be re-applied.
- resolved Jun 25, 2026, 10:16 AM UTC
We verified that our fix solved the issue. Service is back to normal.
Minor June 24, 2026 Slide editing actions are not working for some presentations 36m Web app, Desktop applications
Started Jun 24, 2026, 03:34 PM UTC· resolved Jun 24, 2026, 04:11 PM UTC
- investigating Jun 24, 2026, 03:29 PM UTC
Currently we're investigating an issue where some of the slide editing actions are blocked for slides that contain gradients.
- identified Jun 24, 2026, 03:34 PM UTC
We identified the issue and working on the fix.
- identified Jun 24, 2026, 03:51 PM UTC
The fix is currently being deployed.
- resolved Jun 24, 2026, 04:11 PM UTC
The fix has been deployed to all users.
Minor June 23, 2026 Pitch AI Agent is not identifying slide images correctly 1h 6m AI services
Started Jun 23, 2026, 03:00 PM UTC· resolved Jun 23, 2026, 04:07 PM UTC
- investigating Jun 23, 2026, 02:52 PM UTC
Our third party service provider Anthropic is currently experiencing outage. This results in images not being correctly identified and replaced by Pitch AI Agent. We're monitoring the situation and investigating potential solution.
- resolved Jun 23, 2026, 04:07 PM UTC
Pitch AI Agent image replacements are working as expected. Service has returned to normal.
Minor June 22, 2026 Unsplash image failures 2h 21m
Started Jun 22, 2026, 09:54 AM UTC· resolved Jun 22, 2026, 12:16 PM UTC
- investigating Jun 22, 2026, 09:49 AM UTC
We are aware of an issue which causes our Unsplash integration to fail and are investigating the cause.
- identified Jun 22, 2026, 11:33 AM UTC
Our third party image provider Unsplash is experiencing partial outage, we're monitoring the situation.
- identified Jun 22, 2026, 11:35 AM UTC
Our third party image provider Unsplash has identified the issue and is working on the fix.
- resolved Jun 22, 2026, 12:16 PM UTC
Unsplash has resolved the issue on their side and service is back to normal.
Minor June 2, 2026 Degraded application 39m
Started Jun 02, 2026, 10:12 AM UTC· resolved Jun 02, 2026, 10:52 AM UTC
- identified Jun 02, 2026, 10:09 AM UTC
We've identified an issue which is making it impossible to add some forms of media to presentations. We are actively working on a resolution and will update here soon.
- resolved Jun 02, 2026, 10:52 AM UTC
We've deployed a fix for this issue and will continue to monitor.
Minor May 12, 2026 Degraded application performance 52m
Started May 12, 2026, 02:36 PM UTC· resolved May 12, 2026, 03:29 PM UTC
- investigating May 12, 2026, 02:35 PM UTC
We are investgating an issue which is causing a "something went wrong" error screen being presented to users.
- identified May 12, 2026, 03:10 PM UTC
We have identified the issue and will be releasing an update soon.
- identified May 12, 2026, 03:16 PM UTC
The web-based version of Pitch will now work after a hard refresh. We will follow up with instructions for users of the desktop app.
- resolved May 12, 2026, 03:29 PM UTC
We have fixed the issue. If you are finding the Desktop app still shows an error, please make sure to update and restart.
Minor April 22, 2026 Degrade application performace – Backend
Started Apr 22, 2026, 06:36 AM UTC· resolved Apr 22, 2026, 06:36 AM UTC
- investigating Apr 22, 2026, 06:34 AM UTC
We've identified some failing requests and we're currently investigating.
- resolved Apr 22, 2026, 06:36 AM UTC
Issue is now resolved.
Minor April 13, 2026 Issue with missing videos and images in collections 2h 16m
Started Apr 13, 2026, 02:41 PM UTC· resolved Apr 13, 2026, 04:58 PM UTC
- investigating Apr 13, 2026, 02:40 PM UTC
We noted an issue of missing videos and images that are part of collections. We're currently investigating the scope of it.
- identified Apr 13, 2026, 02:41 PM UTC
We found that videos and images do not appear in collections, but they are available in the main Library folder.
- monitoring Apr 13, 2026, 04:38 PM UTC
The videos and images are back in the correct collections. We continue to monitor the situation.
- resolved Apr 13, 2026, 04:58 PM UTC
The issue has been resolved.
Minor April 8, 2026 AI image generation partial outage 1h 49m
Started Apr 08, 2026, 08:50 AM UTC· resolved Apr 08, 2026, 10:40 AM UTC
- identified Apr 08, 2026, 08:47 AM UTC
Our "Generate image" AI functionality is degraded due to an upstream provider. You may temporarily not be able to generate AI images. We are continuing to monitor. Other AI actions should continue to work as before.
- resolved Apr 08, 2026, 10:40 AM UTC
Issue resolved. AI image functionality is now fully operational
Minor January 28, 2026 Login code and email delivery issues 18h 25m
Started Jan 28, 2026, 05:34 PM UTC· resolved Jan 29, 2026, 12:00 PM UTC
- investigating Jan 28, 2026, 05:25 PM UTC
Some users with iCloud email addresses may not receive emails including login codes due to email blocking. We are actively working on a fix. Please contact support if you are affected or use an alternative sign-in method if possible.
- monitoring Jan 29, 2026, 11:57 AM UTC
Login codes sent to iCloud emails are unblocked and new requests should work. We will continue to monitor. Please contact support if you still do not recieve codes.
- resolved Jan 29, 2026, 12:00 PM UTC
Login codes are working as expected for iCloud and the issue is resolved
Minor January 14, 2026 Degraded login and signup functionality – Web app, Desktop applications, Mobile applications
Started Jan 14, 2026, 02:39 PM UTC· resolved Jan 14, 2026, 02:39 PM UTC
- identified Jan 14, 2026, 02:36 PM UTC
We identified that login and sign up using an email code is degraded. While we solve the issue, users should use password, or Google signin if applicable.
- resolved Jan 14, 2026, 02:39 PM UTC
The login and signup issue was identified and resolved.
Minor January 7, 2026 Shared decks degredation –
Started Jan 07, 2026, 09:23 AM UTC· resolved Jan 07, 2026, 09:23 AM UTC
- investigating Jan 07, 2026, 09:22 AM UTC
At the moment visiting a shared deck may expose an error. We are investigating and will keep this page updated.
- resolved Jan 07, 2026, 09:23 AM UTC
Shared links are now viewable without error. We will continue to monitor.
Minor November 13, 2025 Pricing page issue 37m
Started Nov 13, 2025, 07:59 PM UTC· resolved Nov 13, 2025, 08:37 PM UTC
- identified Nov 13, 2025, 07:59 PM UTC
Our pricing page is displaying incorrect information and upgrading/purchasing a plan may be impossible. We have a fix on the way and expect the service to return in an hour.
- resolved Nov 13, 2025, 08:37 PM UTC
Service is resumed and the pricing page is back up
Minor October 20, 2025 Upstream cloud provider outage 2h 48m
Started Oct 20, 2025, 07:50 AM UTC· resolved Oct 20, 2025, 10:39 AM UTC
- identified Oct 20, 2025, 07:50 AM UTC
Our cloud provider, AWS, is experiencing an outage in us-east-1. Impact for now is: - help center unavailable - contact us button unavailable
- identified Oct 20, 2025, 08:22 AM UTC
A few of our upstream services and vendors are experiencing issues due to the AWS outage. While Pitch is functioning, our support chat and help center are down, and a few other features might be affected.
- monitoring Oct 20, 2025, 10:02 AM UTC
Pitch itself is mostly functional, and the AWS incident seems to only affect a few features. In line with the current AWS issues and recovery, we are seeing recovery of our affected features. Our help center and help chat are mostly functional again. The Pitch Slack app continues to experience errors. We will continue to track the situation and will update soon.
- resolved Oct 20, 2025, 10:39 AM UTC
All services associated with Pitch are now functional. We will continue to monitor the siutation with AWS.
Minor September 16, 2025 Degraded Notion integration performance 25m
Started Sep 16, 2025, 08:42 AM UTC· resolved Sep 16, 2025, 09:08 AM UTC
- identified Sep 16, 2025, 08:42 AM UTC
We have identified an issue with our Notion integration which might cause errors when linking a Pitch deck in a Notion document. We are working on the fix.
- resolved Sep 16, 2025, 09:08 AM UTC
This issue is now resolved.
Minor August 27, 2025 Custom Font Upload Issues 13m
Started Aug 27, 2025, 11:43 AM UTC· resolved Aug 27, 2025, 11:57 AM UTC
- monitoring Aug 27, 2025, 11:43 AM UTC
The issue has been resolved and we are monitoring the fix.
- identified Aug 27, 2025, 11:43 AM UTC
We've identified an issue during uploading of custom fonts. A fix is currently being prepared.
- resolved Aug 27, 2025, 11:57 AM UTC
The issue is being marked as resolved.
Minor July 23, 2025 Degraded Notion integration 2h 29m
Started Jul 23, 2025, 02:21 PM UTC· resolved Jul 23, 2025, 04:51 PM UTC
- investigating Jul 23, 2025, 02:21 PM UTC
We are currently investigating an issue with our Notion integration. Users may find that embedding presentations in Notion gives an error.
- resolved Jul 23, 2025, 04:51 PM UTC
The PItch Notion integration should now be functioning as expected.
Minor May 6, 2025 Notification functionality degraded 2h 6m
Started May 06, 2025, 09:19 AM UTC· resolved May 06, 2025, 11:26 AM UTC
- investigating May 06, 2025, 09:19 AM UTC
We're currently investigating an issue with in-app notifications that is causing them to lack complete information, including related actions.
- identified May 06, 2025, 09:35 AM UTC
A third-party provider has identified an issue and is currently working on a fix.
- resolved May 06, 2025, 11:26 AM UTC
Notifications are now fully-functional.
Minor April 16, 2025 Pitch Rooms previews are unavailable 2h 8m
Started Apr 16, 2025, 08:51 AM UTC· resolved Apr 16, 2025, 11:00 AM UTC
- investigating Apr 16, 2025, 08:51 AM UTC
We are currently investigating an issue with Pitch room previews not loading properly.
- identified Apr 16, 2025, 09:27 AM UTC
We have identified the issues and we are deploying a fix.
- resolved Apr 16, 2025, 11:00 AM UTC
Pitch room previews are working now.
Minor March 4, 2025 Frontend app crashes 35m
Started Mar 04, 2025, 05:20 PM UTC· resolved Mar 04, 2025, 05:56 PM UTC
- identified Mar 04, 2025, 05:20 PM UTC
We are currently working on resolving an issue related to our design panel. ETA: 20-30 minutes
- resolved Mar 04, 2025, 05:56 PM UTC
The issue has been resolved. We apologize for the inconvenience. On the browser, please make sure to refresh. On the desktop app, please ensure you are using version 2.64.1 or above.
Minor February 11, 2025 Notifications not showing 1h 5m
Started Feb 11, 2025, 03:42 PM UTC· resolved Feb 11, 2025, 04:47 PM UTC
- investigating Feb 11, 2025, 03:42 PM UTC
We're currently investigating an issue with notifications in our apps.
- identified Feb 11, 2025, 04:23 PM UTC
Our 3rd party provider has identified the issue and is working on resolving it
- resolved Feb 11, 2025, 04:47 PM UTC
The issue has been resolved.