Resolved after 38 minutes, affecting Email Messaging, on October 31, 2025.
**Root Cause** Some organizations faced email delivery issues due to their emails being blacklisted. This was caused by certain IPs being blocked, which affected the ability to send emails. **Resolution** The issue was mitigated by removing the problematic IP from the range, allowing emails to be sent through other available IPs. Additionally, a support ticket was opened to resolve the IP block.
Affected components
Update timeline
- investigating Oct 31, 2025, 03:21 PM UTC
We are currently investigating this issue.
- identified Oct 31, 2025, 03:27 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 31, 2025, 03:44 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 31, 2025, 04:00 PM UTC
This incident has been resolved.
- postmortem Nov 11, 2025, 06:08 PM UTC
**Root Cause** Some organizations faced email delivery issues due to their emails being blacklisted. This was caused by certain IPs being blocked, which affected the ability to send emails. **Resolution** The issue was mitigated by removing the problematic IP from the range, allowing emails to be sent through other available IPs. Additionally, a support ticket was opened to resolve the IP block.
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