Resolved after 17 minutes, affecting AI Assistant, on November 28, 2025.
**Root Cause** The AI Analytics feature experienced a complete failure, causing the system to hang in a 'processing' state without returning results. This issue arose after a deployment implemented **Resolution** The problem was resolved by implementing a fix to address the system's failure. This action restored the functionality of the AI Analytics feature, allowing it to process queries and return results as expected. **Action Plan** To prevent future incidents, we will enhance tests to better identify failures, Conduct post-implementation tests and improve the telemetry monitoring for the AI analytics feature.
Affected components
Update timeline
- investigating Nov 28, 2025, 02:50 PM UTC
We are currently investigating this issue.
- identified Nov 28, 2025, 02:59 PM UTC
The issue has been identified and a fix is being implemented.
- investigating Nov 28, 2025, 03:05 PM UTC
The team identified an issue and still working on solution
- resolved Nov 28, 2025, 03:08 PM UTC
This incident has been resolved.
- postmortem Dec 08, 2025, 03:26 PM UTC
**Root Cause** The AI Analytics feature experienced a complete failure, causing the system to hang in a 'processing' state without returning results. This issue arose after a deployment implemented **Resolution** The problem was resolved by implementing a fix to address the system's failure. This action restored the functionality of the AI Analytics feature, allowing it to process queries and return results as expected. **Action Plan** To prevent future incidents, we will enhance tests to better identify failures, Conduct post-implementation tests and improve the telemetry monitoring for the AI analytics feature.
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