Resolved after 22 minutes, affecting Portals, on December 1, 2025.
**Root Cause** The issue was caused by a failure in the system due to implementation in the project. This led to data fields displaying incorrect formats, affecting forms for users who were logged in. **Resolution** The problem was resolved by applying a fix that reverted the previous changes, which corrected the data format issues for logged users. **Action Plan** Moving forward, the system will be updated to preventing similar issues from occurring in the future.
Affected components
Update timeline
- identified Dec 01, 2025, 09:48 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Dec 01, 2025, 10:11 PM UTC
This incident has been resolved.
- postmortem Dec 09, 2025, 06:50 PM UTC
**Root Cause** The issue was caused by a failure in the system due to implementation in the project. This led to data fields displaying incorrect formats, affecting forms for users who were logged in. **Resolution** The problem was resolved by applying a fix that reverted the previous changes, which corrected the data format issues for logged users. **Action Plan** Moving forward, the system will be updated to preventing similar issues from occurring in the future.
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