Resolved after 43 minutes, affecting Mobile App, on December 10, 2025.
**Root Cause** The issue was caused by users attempting to sign up with emails that are blacklisted, which led to failures during the account creation process. This behavior is expected in such scenarios. **Resolution** There were no specific resolution actions taken during the incident. **Action Plan** - We plan to create a fallback for customers in the user signup flow to prevent this scenario. - Improve internal communication to prevent similar tests issues in the future. - To create a mobile app deprecating communication to the customers
Affected components
Update timeline
- investigating Dec 10, 2025, 03:53 PM UTC
We are currently investigating this issue.
- identified Dec 10, 2025, 04:23 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Dec 10, 2025, 04:37 PM UTC
This incident has been resolved.
- postmortem Dec 17, 2025, 05:43 PM UTC
**Root Cause** The issue was caused by users attempting to sign up with emails that are blacklisted, which led to failures during the account creation process. This behavior is expected in such scenarios. **Resolution** There were no specific resolution actions taken during the incident. **Action Plan** - We plan to create a fallback for customers in the user signup flow to prevent this scenario. - Improve internal communication to prevent similar tests issues in the future. - To create a mobile app deprecating communication to the customers
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