Resolved after 1 hour 5 minutes, affecting Application, on December 17, 2025.
**Root Cause** An issue was detected with the system responsible for transferring data from our main database to another system. This was due to a temporary loss of connection, which caused delays in data processing. The system kept trying to reconnect until the issue was resolved, but this caused some delays in data. **Resolution** Fortunately, no data was lost during this incident. Once the connection was restored, all delayed data was successfully processed and updated in the system. **Action Plan**
Affected components
Update timeline
- investigating Dec 17, 2025, 08:02 PM UTC
We are currently investigating this issue.
- monitoring Dec 17, 2025, 08:03 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 17, 2025, 08:21 PM UTC
This incident has been resolved.
- postmortem Dec 22, 2025, 06:21 PM UTC
**Root Cause** An issue was detected with the system responsible for transferring data from our main database to another system. This was due to a temporary loss of connection, which caused delays in data processing. The system kept trying to reconnect until the issue was resolved, but this caused some delays in data. **Resolution** Fortunately, no data was lost during this incident. Once the connection was restored, all delayed data was successfully processed and updated in the system. **Action Plan**
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