Resolved after 15 minutes, affecting Application, on January 9, 2026.
**Root Cause** The admin panel was unavailable for all organizations due to an error during the deployment process. A manual step in the code migration was missed, leading to missing data and a front-end failure. **Resolution** The issue was resolved by rolling back the changes and re-executing the migrations with the help of the support team. A fix was implemented to address the problem. **Action Plan** Improvements will be made to the migration pipeline to prevent similar issues in the future.
Affected components
Update timeline
- investigating Jan 09, 2026, 02:16 PM UTC
There's currently an issue when trying to acess the admin panel. Users may find themselves unable to access it. We're currently investigating this issue.
- identified Jan 09, 2026, 02:17 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jan 09, 2026, 02:31 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 09, 2026, 02:31 PM UTC
This incident has been resolved.
- postmortem Jan 15, 2026, 05:57 PM UTC
**Root Cause** The admin panel was unavailable for all organizations due to an error during the deployment process. A manual step in the code migration was missed, leading to missing data and a front-end failure. **Resolution** The issue was resolved by rolling back the changes and re-executing the migrations with the help of the support team. A fix was implemented to address the problem. **Action Plan** Improvements will be made to the migration pipeline to prevent similar issues in the future.
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