Pipefy incident
Ipass - Save button disabled after completing all authentication fields
Resolved after 2 hours 22 minutes, on January 13, 2026.
**Root Cause** The issue was caused by a recent third party software update, which led to the save button being disabled even after all authentication fields were completed. We identified the problem and addressed it with a new version that includes the necessary bug fix. **Resolution** We resolved the issue by implementing a new software update that contains the required bug fix, ensuring that the save button functions correctly after all fields are filled. **Action Plan** We plan to enhance our testing pipeline to ensure it is fully updated and consider involving experienced users to test in a staging environment for better reliability.
Update timeline
- investigating Jan 13, 2026, 05:40 PM UTC
We are currently investigating this issue.
- identified Jan 13, 2026, 06:17 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Jan 13, 2026, 08:03 PM UTC
This incident has been resolved.
- postmortem Jan 21, 2026, 06:33 PM UTC
**Root Cause** The issue was caused by a recent third party software update, which led to the save button being disabled even after all authentication fields were completed. We identified the problem and addressed it with a new version that includes the necessary bug fix. **Resolution** We resolved the issue by implementing a new software update that contains the required bug fix, ensuring that the save button functions correctly after all fields are filled. **Action Plan** We plan to enhance our testing pipeline to ensure it is fully updated and consider involving experienced users to test in a staging environment for better reliability.
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