Pipe17 incident

Hold order release process delayed

Resolved after 2 hours 10 minutes, affecting API (v3), on May 14, 2026.

monitoring May 14, 2026, 06:28 PM UTC

Fix is deployed. Valid orders are being released. The full queue should be next 15 minutes. System under active monitoring.

Started: May 14, 2026, 04:30 PM UTC
Resolved: May 14, 2026, 06:41 PM UTC
Duration: 2h 10m
Detected by Pingoru: May 14, 2026, 04:30 PM UTC

Affected components

API (v3)

Update timeline

identified May 14, 2026, 06:06 PM UTC

Delays observed in releasing orders on hold. Investigation completed, code fix ready and being validated.
monitoring May 14, 2026, 06:28 PM UTC

Fix is deployed. Valid orders are being released. The full queue should be next 15 minutes. System under active monitoring.
resolved May 14, 2026, 06:41 PM UTC

All orders are processed now. System fully operational as expected.

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