Pipe17 incident

Amazon Token Refresh Not Working

Resolved after 9 minutes, affecting API (v3), on January 22, 2025.

resolved Jan 22, 2025, 09:01 PM UTC

All connections are fully restored. Total outage was less to 50 minutes. System will resume processing where it was disconnected. there will be no data loss. We will continue active monitoring of the system.

Started
Jan 22, 2025, 08:51 PM UTC
Resolved
Jan 22, 2025, 09:01 PM UTC
Duration
9m
Detected by Pingoru
Jan 22, 2025, 08:51 PM UTC

Affected components

API (v3)

Update timeline

  1. investigating Jan 22, 2025, 08:51 PM UTC

    Amazon Seller Central token refresh is failing. Fix ETA - 30 min

  2. identified Jan 22, 2025, 08:54 PM UTC

    Issue has been identified and fix has been applied. Connections are reestablishing now. Full recovering in another 15 min.

  3. resolved Jan 22, 2025, 09:01 PM UTC

    All connections are fully restored. Total outage was less to 50 minutes. System will resume processing where it was disconnected. there will be no data loss. We will continue active monitoring of the system.

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