Order Routing Partial Outage impacting some customers

Update timeline

1. investigating Feb 05, 2025, 04:02 PM UTC

   We are currently experiencing a partial outage affecting order routing for some customer organizations. Our engineering team is actively investigating the issue and working toward a resolution. We apologize for any disruption this may cause and appreciate your patience. We will provide updates as we make progress. If you require immediate assistance, please contact our support team. Thank you for your understanding.

2. identified Feb 05, 2025, 04:08 PM UTC

   We have identified the cause of the partial outage affecting order routing for some customer organizations and are actively working on a resolution. Our team is addressing the issue to restore normal operations as quickly as possible. We appreciate your patience and will provide further updates as we make progress. If you need immediate assistance, please reach out to our support team. Thank you for your understanding.

3. monitoring Feb 05, 2025, 05:20 PM UTC

   The partial outage impacting order routing for some customer organizations has been successfully resolved. Our team is actively monitoring the system to ensure continued stability and performance. We appreciate your patience during this time. If you experience any further issues or have questions, please don’t hesitate to contact our support team. Thank you for your understanding.

4. resolved Feb 05, 2025, 06:26 PM UTC

   The partial outage affecting order routing has been fully resolved, and all systems are now operating normally. We will continue to monitor performance to ensure ongoing stability. Thank you for your patience and understanding. If you have any further questions or encounter any issues, please reach out to our support team.