Pipe17 incident
Degradation of service response time due to Database slowness
Notice Vendor's status page →
Resolved after 2 hours 58 minutes, affecting API (v3) and Management Portal, on July 3, 2025.
We are continuing to monitor for any further issues.
Affected components
API (v3)Management Portal
Update timeline
- investigating Jul 03, 2025, 02:10 PM UTC
Database response time has slowed down causing degradation in processing time, and observed slowness in the portal with occassional timeouts. Investigation is underway, working closely with our database service provider.
- monitoring Jul 03, 2025, 04:18 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jul 03, 2025, 04:19 PM UTC
Our database connectivity is restored now and we are recovering now.
- monitoring Jul 03, 2025, 04:46 PM UTC
We are continuing to monitor for any further issues.
- resolved Jul 03, 2025, 05:08 PM UTC
Service is fully restored.
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Amazon Web Services