Resolved after 2 days 7 hours, affecting Pinpoint, on November 28, 2025.
We have identified the missing records within the platform and restored the affected data. If you have any questions or require assistance please reach out to our support team via the in-app chat function
Affected components
Update timeline
- investigating Nov 28, 2025, 12:03 PM UTC
We’re currently investigating reports of missing records (including interviews, comments, messages and scorecards) as a result of the earlier reported infrastructure incident. The platform is operating normally, and no further service disruption is expected. Our team is actively working to identify and restore the affected data. We’ll provide updates as soon as we have more information. Thank you for your patience.
- resolved Nov 30, 2025, 07:30 PM UTC
We have identified the missing records within the platform and restored the affected data. If you have any questions or require assistance please reach out to our support team via the in-app chat function
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