Resolved after 3 hours 13 minutes, affecting Pinpoint, on July 30, 2025.
Earlier today, our platform experienced a temporary disruption due to a sudden and highly unusual surge in external traffic, significantly beyond anything we’ve seen before. This caused intermittent 503 errors and degraded performance for approximately 15 minutes. We acted quickly to contain the issue and restore full service, including scaling our infrastructure and working closely with our edge network provider to bolster caching and traffic protection systems. Service is now fully operational and stable. We’re continuing to implement further safeguards to ensure that similar patterns of abnormal traffic cannot affect platform availability in the future. While today’s disruption was limited in scope and duration, we recognise the importance of uninterrupted access to Pinpoint - and are treating this with the seriousness it deserves. We’ll continue monitoring closely and share any further updates here as needed.
Affected components
Update timeline
- monitoring Jul 30, 2025, 11:22 AM UTC
Earlier today, our platform experienced a temporary disruption due to a sudden and highly unusual surge in external traffic, significantly beyond anything we’ve seen before. This caused intermittent 503 errors and degraded performance for approximately 15 minutes. We acted quickly to contain the issue and restore full service, including scaling our infrastructure and working closely with our edge network provider to bolster caching and traffic protection systems. Service is now fully operational and stable. We’re continuing to implement further safeguards to ensure that similar patterns of abnormal traffic cannot affect platform availability in the future. While today’s disruption was limited in scope and duration, we recognise the importance of uninterrupted access to Pinpoint - and are treating this with the seriousness it deserves. We’ll continue monitoring closely and share any further updates here as needed.
- resolved Jul 30, 2025, 02:36 PM UTC
This incident has been resolved.
Your product runs on more than Pinpoint
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services