Resolved after 1 day 4 hours, on March 23, 2025.
Our bank payment processor has confirmed the misconfiguration in the delivery of payment information and we have now received all missing information. All payments which were made, but did not result in credit in the pingen account, have been identified and credited a few minutes ago. We have created an incident in our bank to understand why this happened and how it can be prevented in future.
Update timeline
- resolved Mar 24, 2025, 04:12 PM UTC
Our bank payment processor has confirmed the misconfiguration in the delivery of payment information and we have now received all missing information. All payments which were made, but did not result in credit in the pingen account, have been identified and credited a few minutes ago. We have created an incident in our bank to understand why this happened and how it can be prevented in future.
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