Pike13 incident

Credit Card Errors

Resolved after 1 hour 29 minutes, affecting Payment Processing, on July 6, 2026.

monitoring Jul 06, 2026, 03:09 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Jul 06, 2026, 01:47 PM UTC
Resolved
Jul 06, 2026, 03:17 PM UTC
Duration
1h 29m
Detected by Pingoru
Jul 06, 2026, 01:47 PM UTC

Affected components

Payment Processing

Update timeline

  1. investigating Jul 06, 2026, 01:47 PM UTC

    Credit card transactions for some providers are currently failing. We are investigating connection errors at the payment gateway.

  2. investigating Jul 06, 2026, 01:50 PM UTC

    The NMI gateway has confirmed that they are having connectivity issues. You can follow along here: https://status.transactiongateway.com/

  3. identified Jul 06, 2026, 02:09 PM UTC

    NMI is working on fixing their issue.

  4. identified Jul 06, 2026, 02:57 PM UTC

    We have not seen any NMI gateway errors in the past 10 minutes. NMI has not confirmed that they fixed this issue yet, so we are still monitoring.

  5. monitoring Jul 06, 2026, 03:09 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Jul 06, 2026, 03:17 PM UTC

    NMI has fixed their connectivity issue. This is now resolved.

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