PhotoShelter incident

Service disruption

Resolved after 1 hour 47 minutes, affecting CDN and API and 1 more, on October 17, 2026.

monitoring Oct 17, 2026, 03:25 PM UTC

The issue we identified earlier with our platform has now been addressed. Our team will continue to monitor. Thank you so much for your patience as our humans worked to a resolution and we apologize for any inconvenience this may have caused. - The PhotoShelter team

Started
Oct 17, 2026, 02:43 PM UTC
Resolved
Oct 17, 2026, 04:31 PM UTC
Duration
1h 47m
Detected by Pingoru
Oct 17, 2026, 02:43 PM UTC

Affected components

CDNAPIPhotoShelter for Brands PortalsPhotoShelter for Photographers WebsitesSearchUpload/ProcessingFTPAISocialie (Publisher)Socialie (Suggester)

Update timeline

  1. investigating Oct 17, 2026, 02:43 PM UTC

    We are currently experiencing an unplanned disruption to our platform. Our team is actively addressing the issue, and we appreciate your patience as we work towards a swift resolution

  2. monitoring Oct 17, 2026, 03:25 PM UTC

    The issue we identified earlier with our platform has now been addressed. Our team will continue to monitor. Thank you so much for your patience as our humans worked to a resolution and we apologize for any inconvenience this may have caused. - The PhotoShelter team

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