Resolved after 5 hours 48 minutes, on June 8, 2025.
Our supplier has informed us that the issue was due to a faulty BT line card which was resolved earlier. The initial replacement card was dead on arrival and they therefore needed to source another replacement. Full details are in the process of being sent to us.
Update timeline
- investigating Jun 08, 2025, 04:21 PM UTC
We are currently investigating an issue with intermittent high latency on our transit uplinks. We have raised a case with our transit supplier to investigate this.
- monitoring Jun 08, 2025, 04:39 PM UTC
Since logging the call with our transit supplier, latency shortly afterwards returned to normal and so they appear to have resolved the issue. We are awaiting an update from them and will continue to monitor in the meantime
- resolved Jun 08, 2025, 10:09 PM UTC
Our supplier has informed us that the issue was due to a faulty BT line card which was resolved earlier. The initial replacement card was dead on arrival and they therefore needed to source another replacement. Full details are in the process of being sent to us.
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