Resolved after 122 days 11 hours, on June 19, 2026.
All services are responding correctly. Now that this has recovered, we can see that no power was lost to our infrastructure - this was a networking outage from our transit provider. We are awaiting a formal notice from our transit provider, as it may be that their equipment upstream was affected by a power outage.
Update timeline
- investigating Jun 19, 2026, 02:50 PM UTC
We are currently investigating a complete network outage at the datacentre. There has been no scheduled maintenance and they have confirmed that reports have been received from other customers, therefore this issue does not appear to be with our own equipment, rather than being further upstream. They are investigating and will update us shortly.
- identified Jun 19, 2026, 03:34 PM UTC
We have been informed that there has been a power issue at the datacentre, taking out both of our redundant power feeds and therefore powering down all of our equipment in all racks. Power has now been restored, and services are coming back up and we are working through all servers to check everything has recovered correctly. Until we have further detail as to the cause however, we do not know if they have resolved the issue yet.
- monitoring Jun 19, 2026, 03:50 PM UTC
All services are responding correctly. Now that this has recovered, we can see that no power was lost to our infrastructure - this was a networking outage from our transit provider. We are awaiting a formal notice from our transit provider, as it may be that their equipment upstream was affected by a power outage.
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