Resolved after 2 hours 9 minutes, affecting Live Classes, on April 20, 2026.
Members who have subtitles enabled may see a black screen when joining a live class on iOS App. Member can turn off subtitles to resolve the issues. Subtitles can be re-enabled afterwards once the video stream is back.
Affected components
Live Classes
Update timeline
- monitoring Apr 20, 2026, 05:01 PM UTC
Members who have subtitles enabled may see a black screen when joining a live class on iOS App. Member can turn off subtitles to resolve the issues. Subtitles can be re-enabled afterwards once the video stream is back.
- resolved Apr 20, 2026, 07:10 PM UTC
This incident has been resolved.
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